Refund & Returns Policy

At Betty Bee’s, we strive to provide you with the best products and services. However, we understand that situations may arise where you need to cancel an order or seek a refund. This policy outlines our guidelines for cancellations and refunds.

Cancellation by Customer

A customer can cancel an order anytime up to the time the order has been dispatched by emailing us at wecare@bettybees.com. We will process the cancellation and provide a full refund. Once the order has been dispatched from our end, it cannot be cancelled. 

Cancellation by the Company

The company reserves the right to cancel orders at its sole discretion if it suspects fraudulent transactions or transactions that violate the website’s terms and conditions. Customers involved in such activities may be added to a negative list, and their access to the website may be denied, or their orders may be cancelled.

Returns

1. Betty Bee’s deals with food products and follows a no-return or exchange policy. The only exception is for damaged products. 

2. Customers who receive a damaged product must contact the provided email address (wecare@bettybees.com) within 24 hours of delivery. The company may request supporting evidence such as photographs to process the refund. Each case of a damaged product will be handled individually.

3. Customers seeking redressal for damaged products are requested to include relevant information such as their name, address, mobile number, receipt number, and any other relevant details for a speedy resolution.

Replacements

 For customers returning a damaged product, once the return is received and inspected, the company will send an email notification confirming receipt. Customers will also be notified about the approval or rejection of their replacement product. If approved, the replacement product will be processed and shipped out within a certain 2-5 days.